Telecommunication engineer with 12+ years of experience in the field. During my career, I have moved between different technical and managerial positions which make me adore the mix between them. I’m passionate about managing customers who are unhappy with their unified communication solutions and work with them to make them happy and satisfied with the service. Also, loved to coach my team members in their career path. In addition, I’m PMP certified, delivered lots of trainings in this area. Scrum master and ITIL certified as well. MBA holder in international business and how to transform organizations to be an agile ones.